EU Sources - When the boss is an app - January 31, 2019

According to a qualitative study sponsored by the Hans Böckler Foundation food suppliers such as Foodora or Deliveroo promise their drivers flexible and self-determined work while in fact there is a sophisticated digital control regime. The study explores the interplay between autonomy and control in the app-based management of food-delivery platforms. The researchers set out to understand how much autonomy is given to food-delivery workers and how platforms attempt to increase their control through technologies. One of the main conclusions of the study is that autonomy promised to the riders is granted to them only when they meet the performance standards set by the companies

Read on: in German ... The report: in English ...

For more information, please contact the editor Jan Cremers or Sanne van der Gaag, Amsterdam Institute for Advanced Labour Studies (AIAS) cbn-aias@uva.nl or the Head of communications at the ETUI, Willy De Backer wdebacker@etui.org © ETUI


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