May 9, 2014
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Sixty call centre workers have founded the Sindicato Nacional dos Trabalhadores de Call Centers, which aims to represent call centre workers and claims independence from established unions UGT and CGTP. The founders say their primary aims are to combat precariousness and to establish effective collective representation in a sector with extremely high turnover rates.
Sixty call centre workers have founded the Sindicato Nacional dos Trabalhadores de Call Centers, which aims to represent call centre workers and claims independence from established unions UGT and CGTP. The founders say their primary aims are to combat precariousness and to establish effective collective representation in a sector with extremely high turnover rates. The new union says the sector is full of young workers who are rarely paid more than €4 per hour and are forced to work on temporary contracts on a permanent basis. Trade unions CGTO and UGT have warned against the dangers of scattered workers’ representation in the sector, but added that they look forward to a good cooperation if the national call centres union succeeds.
Portuguese: http://www.esquerda.net/artigo/trabalhadores-de-call-center-fundam-sindicato ...
For more information, please contact the editor Jan Cremers, Amsterdam Institute for Advanced Labour Studies (AIAS) cbn-aias@uva.nl or the communications officer at the ETUI, Mariya Nikolova mnikolova@etui.org. For previous issues of the Collective bargaining newsletter please visit http://www.etui.org/E-Newsletters/Collective-bargaining-newsletter. You may find further information on the ETUI at www.etui.org, and on the AIAS at www.uva-aias.net.