United Kingdom - 48-hours strike by call centre staff - January 24, 2011

Around 2,400 members of the PCS civil service union, working for the Job Centre Plus part of the Department of Work, took two days’ of strike action in protest at call targets set by management. They argued that the targets put them under excessive pressure while failing to take account of the level of service provided to enquirers who may have serious worries about their welfare benefits.

English: http://www.epsu.org/cob/398;

http://www.pcs.org.uk/en/news_and_events/news_centre/index.cfm ...

This article was published in the Collective Bargaining Newsletter. It aims to facilitate information exchange between trade unions and to support the work of ETUC's collective bargaining committee. For more information, please contact the editor Maarten van Klaveren, Amsterdam Institute for Advanced Labour Studies (AIAS) M.vanKlaveren@uva.nl. You may find further information on the ETUI at www.etui.org, and on the AIAS at www.uva-aias.net. © ETUI aisbl, Brussels 2011.