Belgium - Call centre workers have had enough - January 24, 2011

The three union federations representing call-centre workers employed by the federal government have submitted a number of key demands to management over staffing levels and working conditions. The unions argue that failure to recruit adequate numbers is putting an intolerable burden on employees who are being forced to work excessive hours as well as regular weekend shifts. The unions warn of strike action if nothing is done and are calling for better training, working conditions and career development for call-centre workers. 


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This article was published in the Collective Bargaining Newsletter. It aims to facilitate information exchange between trade unions and to support the work of ETUC's collective bargaining committee. For more information, please contact the editor Maarten van Klaveren, Amsterdam Institute for Advanced Labour Studies (AIAS) You may find further information on the ETUI at, and on the AIAS at © ETUI aisbl, Brussels 2011.

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