The three union federations representing call-centre workers employed by the federal government have submitted a number of key demands to management over staffing levels and working conditions. The unions argue that failure to recruit adequate numbers is putting an intolerable burden on employees who are being forced to work excessive hours as well as regular weekend shifts. The unions warn of strike action if nothing is done and are calling for better training, working conditions and career development for call-centre workers.
English: http://www.epsu.org/cob/398
French: http://www.cgsp-ministeres.be/index.php?option=com …
For more information, please contact the editor Maarten van Klaveren, Amsterdam Institute for Advanced Labour Studies (AIAS) M.vanKlaveren@uva.nl. You may find further information on the ETUI at www.etui.org, and on the AIAS at www.uva-aias.net. © ETUI aisbl, Brussels 2011.