France - Working conditions in retail - January 31, 2017

‘Forgotten by the management’ is the title of a background article that is dedicated to the working conditions in large retail chains. Several cited experts note that the work organisation with cash decks, based on a Taylorian model, has hardly evolved since the invention of the supermarkets. Workers are disciplined through double control mechanisms, filmed by cameras and under surveillance of their store management. Cashiers have benefited little from technological innovations, apart from automatic scanning. Depending on the flow of products, cashiers can neither be absent from their positions, nor stretch their legs, let alone decide their breaks, programmed by the hierarchy according to peaks of affluence. The trade unions try to improve the situation by promoting more all-round tasks and other methods to break monotony.   

French: ...  

For more information, please contact the editor Jan Cremers, Amsterdam Institute for Advanced Labour Studies (AIAS) or the communications officer at the ETUI, Willy De Backer For previous issues of the Collective bargaining newsletter please visit Since June 2013 readers can consult our archive and search through all articles in our database at www.cbnarchive.euYou may find further information on the ETUI at, and on the AIAS at

© ETUI aisbl, Brussels 2016. All rights reserved. We encourage the distribution of this newsletter and of the information it contains, for non-commercial purposes and provided the source is credited. The ETUI is not responsible for the content of external internet sites. The ETUI is financially supported by the European Union. The European Union is not responsible for any use made of the information contained in this publication.
This email is sent from

News Archive