Glovo – a multinational courier company and one of the largest players in the global platform economy – has announced a pledge to improve the working conditions of their workers. The ‘Couriers Pledge’ proposes a set of policies and social benefits for couriers that will be rolled out across all countries in which Glovo operates, starting with Morocco and Georgia.
Fairwork was approached by Glovo seeking advice about their plans for the Couriers Pledge. Glovo has pledged to implement basic standards of fairness, including paying all workers a living wage, in consultation with the Fairwork Project and other social partners such as the Wageindicator project.
Glovo decided to incorporate the following policies:
- Provision of health and safety equipment for couriers.
- Provision of a formalised appeal process with access to a human representative and a mediator system.
- A commitment to introduce channels for the improvement of collective workers’ voice.
- Institutionalisation of anti-discrimination policies.
Read on: in English
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Glovo uses the WageIndicator Living Wage Database to pay their riders fair earnings.