Following successful wage negotiations between the collective bargaining parties, wages for employees in the call and contact centre industry will be increased in the coming year. The minimum wages in the collective agreement will be increased by 1.5 or 3%, depending on the wage scale and taking into account the latest wage structure survey by the Federal Statistical Office. The new minimum wages will come into force as soon as they are declared generally binding by the Federal Council. The collective agreement for the contact and call centre industry has been generally binding for the approximately 4,400 employees in this segment since 2018.
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For more information, please contact Paul de Beer or Oana Ciuca, De Burcht (Scientific Bureau for the Dutch Trade Union Movement) p.t.debeer@uva.nl or the Head of communications at the ETUI, Mehmet Koksal mkoksal@etui.org. For previous full issues of the Collective bargaining newsletter please visit https://www.etui.org/Newsletters/Collective-bargaining-newsletter or consult the archive with all articles in our database at www.cbnarchive.eu.
You may find further information on the ETUI at www.etui.org.