Call centre workers from over 32 job centres went on strike to protest against oppressive working conditions and unrealistic targets. The handlers, who answer questions about benefits and job searching, say the targets set by the job centres do not allow them to properly help people dealing with the complicated problems they encounter. The industrial action is a repetition of similar industrial actions last year, after which targets became a little more flexible but also induced employees to keep conversations short.
English: http://www.pcs.org.uk/en/news_and_events ...
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