Type of Innovation
Zomato has collaborated with Dial4242 to provide ambulance services and medical support through mobile medical units (MMUs) to delivery partners.
Advantages for workers
With the MMU, the delivery partners associated with Zomato can get their free health checkups and eye testing done at convenient locations.
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Glovo - WageIndicator & Fairwork
What type of innovation?
In april 2021 WageIndicator Foundation struck a deal with Glovo, so that the delivery platform can use WageIndicator's Living Wage Database to pay their riders fair earnings. It's one of the policies and social benefits for couriers included in the 'Couriers Pledge' for which Glovo consulted the Fairwork Project.
Advantages for workers
Based on all data collected by WageIndicator, Glovo can make proper comparisons of earnings and expenses to arrive at fair earnings country by country and city by city.
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Coomappa & Bibi Mob - Brazil
What type of innovation?
It's a taxi platform cooperative in Araraquara (São Paul), founded to assist drivers facing new challenges such as high fuel prices. In January 2022, Coomappa launched Bibi Mob, a transport app freely available for both Android and iOS that allows anyone to become a taxi driver, motorcycle taxi driver, or food delivery courier.
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Advantages for workers
Bibi Mob offers a panic button feature that helps keep drivers safe.
With an option for women to request female drivers, the app is also looking out for the safety of all users.
Coomappa only takes 5 percent of the revenue, with the rest going to the drivers. Not only is this great for drivers, but it also helps to support the local economy in Araraquara.
Drivers pay a monthly co-op membership fee of R$50, or about 10 US dollars. In return, Coomappa not only provides the digital platform, but it also gives discounts based on its close relationships with local businesses.
Coomappa also grants its drivers a variety of other benefits, such as insurance discounts and legal services.
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Hogaru - Colombia
What type of innovation?
Hogaru is a Colombian domestic service platform that hires domestic workers to then assign them to clients. It takes responsibility in selecting and training its workers. The legal contract that the workers sign guarantees labour rights established by the Colombian domestic work Law 1788 of 2016.
Find out more in the Fairwork Colombia Ratings 2022
Advantages for workers
- In 2021 Hogarú guaranteed workers are paid at least the local minimum wage after costs.
- Hogarú also pays a transport allowance which includes cost of travelling between shifts.
- Additionally, Hogarú covers social security as employer, which includes accident insurance, pension and compensation funds, and severance pay.
- Hogarú demonstrated a set of measures and policies to mitigate task-specific risks. This includes safety training, social security payment, labour insurance and personal protective equipment.
- Hogarú has created different channels for workers to communicate with human representatives of the platform’s human resources team. These representatives are called “godmothers” and not only help workers solve problems with clients and services, among others, but also pay attention to their personal situations that may require additional help.
Find out more in the Fairwork Colombia Ratings 2022
Website:
www.hogaru.com
Glovo The Couriers Pledge - Ghana
Type of Innovation
New social rights standards and benefits available to couriers in Ghana through The Couriers Pledge.
Advantages for workers
The Pledge will be fully implemented by the end of 2023, includes road safety initiatives, e-learning free platform access with hundreds of courses, increased insurance coverage and fair earnings amongst other benefits.
Website
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Foodpanda The Home Chef program - Bangladesh
Type of Innovation
3000+ home chefs currently active on the platform, of which 70% are women.
Advantages for workers
Fostering the growth of women entrepreneurs. 22 Home chefs from Foodpanda participated in the ICT MInistry's "Smart Women Entrepreneurs Grant Giving Ceremony 2022" and received grants of Tk 50,000 each.
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Fundis - Kenya
What type of innovation?
FUNDIS is a mobile-based platform in Kenya that connects "fixers" (carpenters, electricians, plumbers, and so on) to customers. A "fundi" (fixer) can be trained not only on how the platform works but also on basic digital literacy (how to use a smartphone, social media training) and soft skills (language, etiquette, presentation and tips on how to ask questions, pay attention to details, take notes, etc). FUNDIS has developed a "fixers guide" on which the training is based. The guide is updated frequently in response to feedback from both fixers and customers.
Advantages for workers
Thanks to the training, workers improve the quality of their work, bring in more jobs, and bridge the gap between informal and formal work. They become more independent, digitally savvy, professional fixers.
Website
ShapShap - Nigeria
What type of innovation?
ShapShap, a logistics and delivery company in Nigeria, requires that all riders pass an initial in-person training (how to communicate with customers, how to stay safe, etc). The company also developed a COVID-19 specific training about contactless deliveries, wearing masks, and social distancing.
Advantages for workers
Workers benefit from platform-led upskilling: they had to complete a set of wellness and health reminders in the app, such as making sure they are well-rested, and have observed proper hygiene and followed COVID-19 compliance advice.
Website
Gojek - Singapore
What type of innovation?
The mission of this multi-services platform (from transportation to food delivery) is to create simple, flexible and affordable insurance for freelancers. In particular thanks to the partnership with Gigacover, a Singapore-based insurance technology company focused on the protection needs of freelancers, Gojek has launched an insurance scheme that covers all its driver-partners - the most extensive earnings protection coverage offered to private-hire drivers in Singapore.
Advantages for workers
Driver-partners enjoy medical leave of up to 21 days and hospitalisation leave of up to 84 days.
All Gojek driver-partners can enjoy a standard earnings protection coverage of $80 per day. To qualify for the coverage, driver-partners need only to pay a single, subsidised monthly rate to Gigacover, depending on their age. Top active driver-partners* will enjoy free coverage paid for by Gojek on a quarterly basis.
In partnership with Esso and DBS, the platform brings drivers flexibility and lowered everyday driving costs – they can save up to 33.4% at 62 Esso stations islandwide.
The partnership with Doctor Anywhere – an on-demand video consultation platform – let drivers skip get connected to certified doctors.
Finally the platform is a net of support (with community events, lost-and-found rewards, better hotline support, etc).
Website
https://www.gojek.com/
GigCV - the Netherlands
What type of innovation?
A digital “passport” to make it possible for platform workers to export data on their experiences and use this reputation data in finding new gigs through other platforms or employment otherwise. The goal is to launch the standard with these six platforms in December this year and then open the standard to everyone.
Advantages for workers
Data portability is useful for workers, when they need to get started as quickly as possible on a new platform: GigCV serves as proof of their work experience and skills.
Website
https://gig-cv.com/english/
Uber - UK and the Netherlands
What type of innovation?
During the pandemic Uber introduced an opportunity for their taxi drivers to export a PDF document with their work performance (average rating of the last 500 trips, top 5 compliments, skills needed for taxi driving and total amount of trips). Temp agency Adecco has set up a landing page for Uber drivers where they can apply and upload this document.
Advantages for workers
The PDF performance overview give the gig workers the recognition for the services they have provided through the Uber app: it's a quite important progress speaking about data portability for gig workers (in order to facilitate the transfer from one "employer" to another, improve labor mobility and let the workers to own their online reputation).
Website
https://adeccogroup.co.uk/uber/
Grab's Social Protection Program - Philippines
Type of Innovation
Launch of a Social Protection Program in cooperation with the Philippine Health Insurance Corporation (PhilHealth), Social Security System (SSS), and Pag-IBIG Fund.
Advantages for workers
Affordable social insurance, accessible healthcare services, national savings program and affordable housing financing.
Read more about Grab's Social Protection Program
Wonolo Up - United States
What type of innovation?
Wonolo Up gives you access to and discounts on a range of portable benefits.
Advantages for workers
Wonolo Up provides income security during illness and promotes jobs that pay workers a living wage.
Website
https://www.wonolo.com/wonolo-up/
Cabify & InterAmerican Development Bank - Peru
What type of innovation?
The IDB Retirement Savings Laboratory offers Cabify drivers an emergency savings plan (with the aim of later converting it into a long-term savings plan) through the same application that they use to work, which also allows them to save for retirement.
Advantages for workers
Saving for retirement and emergencies in an easy way.
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Meploy - Denmark
What type of innovation?
Meploy hires the workforce itself, pays taxes and shares 10% of the profits with their users.
Advantages for workers
Temporary workers employed through Meploy profit from the platform's success.
Website
https://meploy.me/
Agreement Uber and Transport Workers' Union - AUSTRALIA
Type of Innovation
Agreement on proposed employment standards and benefits ahead of expected new gig economy regulation. The union and Uber have also agreed to jointly support the creation of a new independent government-funded regulatory body to create industry-wide standards for ride share and food delivery gig workers following months of negotiations.
Advantages for workers
The body will be responsible for creating minimum and transparent enforceable earnings, benefits and conditions for people who work on the ride-hailing platform. The body will also act as a means for resolving disputes over platform employment issues, such as when a worker’s account is deactivated.
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Grab's Assistance Fund - Philippines
Type of Innovation
Creation of a P25M Partner Assistance Fund to help delivery partners and drivers.
Advantages for workers
(1) extending working capital loans (2) working closely with the government to revisit existing fare and fee structures, and (3) dedicating a PHP 25M Assistance Fund to help its partners overcome the adverse impacts of natural calamities and ongoing macroeconomic conditions.
Website
DoorDash & WoodGreen Community Services - Canada
Type of Innovation
DoorDash Canada and WoodGreen Community Services announced the launch of a financial empowerment program to provide free financial literacy resources to Dashers across Canada.
Advantages for workers
The program will consist of a series of in-person and remote financial education workshops, as well as the creation of a pre-recorded webinar available on-demand.
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The Black Ride - MOU - Ghana
Type of Innovation
The Black Ride, has signed a memorandum of understanding (MOU) with various digital driver unions in the country to promote a safe and fair working environment for digital drivers.
Advantages for workers
Drivers would be given a fixed service charge per ride given, irrespective of the distance and the amount involved, as well as receive an estimated charge of the trip and the drop-off location of the client before starting the ride.
The app also gave drivers the chance to do street picks and still receive price estimates.
Website
Glovo & Mkobo Microfinance Bank - Nigeria
Type of Innovation
The partnership between technology-enabled asset finance company, Mkobo Microfinance bank, and Glovo aims to help finance motorcycles for young unemployed Nigerians, interested in becoming couriers.
Advantages for workers
Nigerian unemployed young people can access lease-to-own and hire-purchase motorcycles, an asset to help beneficiaries generate sustainable income.
Website
Grab & Mastercard - Philippines, Vietnam
Type of Innovation
Grab and Mastercard announced a programm to digitally upskill gig economy workers and small businesses.
Advantages for workers
Grab’s drivers, delivery-partners and small business owners will be able to access online courses to start new businesses and become more competitive, digitizing their operations, accessing financial services and participating in the digital economy more effectively.
Read more about the programm created by Grab and Mastercard
eCourier - United Kingdom
Type of Innovation
Courier positions are tracked by GPS and an intelligent dispatch system assigns orders via GPRS.
Advantages for workers
These systems improve the efficiency of the deliveries, and do not make the riders run randomly through the city.
Website
Stride - United States
Type of Innovation
Stride helps rideshare & delivery drivers, freelancers, caregivers, pet sitters, creators, independent contractors, get their own "portable benefits."
Advantages for workers
Workers can access affordable health, dental, vision & life insurance, free tools to help them track their mileage & expenses and estimate their taxes, and special deals & discounts on everyday expenses.
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