March 2023 - Kenya - Online food delivery platforms under probe

The competition regulator in Kenya is probing the conduct of online food and grocery delivery platforms.

The Competition Authority of Kenya (CAK) will investigate, amongst other issues, the “role of data” in their operations, data portability, how they acquire customers, consumer protection issues, and redress mechanisms used by the marketplaces.

It also plans to use the inquiry to review if the existing regulatory framework can be applied in digital markets.

Read on: in English