March 2023 - India - Zomato asks for higher commission charges; restaurants are upset

Zomato has approached a number of restaurant chains seeking a 2-6% increase in commissions, amid a drop in delivery numbers in its food delivery business.

The National Restaurant Association of India has refused to accept the demand, triggering a fresh conflict between the two.

For the past two years, Zomato has been charging a commission of 18-25% per order for deliveries, depending on its arrangement with restaurant partners.

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