Information and communications technology operations technicians

Information and communications technology operations technicians support the day-to-day processing, operation and monitoring of information and communications technology systems, peripherlas, hardware, software and related computer equipment to ensure optimal performance, and identify any problems.

Tasks

• Operating and controlling peripheral and related computer equipment
• Entering commands, using computer terminals, and activating controls on computer and peripheral equipment to integrate and operate equipment
• Monitoring systems for equipment failure or errors in performance
• Notifying supervisors or maintenance technicians of equipment malfunctions
• Responding to program error messages by finding and correcting problems, escalating the problem to other staff or terminating the program
• Reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and to control settings
• Retrieving, separating and sorting program output as needed, and sending data to specified users
• Loading peripheral equipment, such as printers, with selected materials for operating runs, or overseeing loading of peripheral equipment by peripheral equipment operators