Belgium - Call centre campaign against long hours - November 5, 2009

Belgium's call centre unions, including CNE and SECTa, promoted their "Needs more hands?" campaign call centre action month. The campaign focuses on key issues for workers in the industry such as long and unsociable working hours which are incompatible with family and personal life. The unions are calling for a change to rostering systems which currently do not provide enough time and flexibility for workers to plan their private commitments.

English: http://www.uniglobalunion.org/Apps/UNINews.nsf/vwLkpById/4B871F9F143

French: http://www.cne218call-center.blogspot.com/

This article was published in the Collective Bargaining Newsletter, which presents up-to-date information on collective bargaining developments across Europe. It aims to facilitate information exchange between trade unions and to support the work of ETUC's collective bargaining committee. For more information, please contact the editor Maarten van Klaveren, Amsterdam Institute for Advanced Labour Studies (AIAS) M.vanKlaveren@uva.nl. You may find further information on the ETUI at www.etui.org, and on the AIAS at www.uva-aias.net. © ETUI aisbl, Brussels 2009. All rights reserved. The ETUI is not responsible for the content of external internet sites. The ETUI is financially supported by the European Community. The European Community is not responsible for any use made of the information contained in this news section.