Turkey - Collective bargaining at local contact centre Lufthansa - June 30, 2018

Trade union Sosyal-IS, that represents the majority of the contact centre workers, started negotiating a collective agreement at the local contact centre of German airline Lufthansa. The Lufthansa contact centre employs 268 workers and provides customer service to clients in Turkish, German and English. The union said that it wants to make sure that basic labour standards are respected in Lufthansa’s global supply chain.

Read on: in English (1) …   

For more information, please contact the editor Jan Cremers or Sanne van der Gaag, Amsterdam Institute for Advanced Labour Studies (AIAS) cbn-aias@uva.nl or the Head of communications at the ETUI, Willy De Backer wdebacker@etui.org © ETUI


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