[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"page:work\u002Fcollective-bargaining-agreement\u002Fupdates\u002F2011\u002Funited-kingdom-48-hours-strike-by-call-centre-staff-january-24-2011":3},{"id":4,"slug":5,"title":6,"short_title":7,"intro_text":7,"meta_description":8,"seo_title":8,"path":9,"content_type":10,"locale":11,"go_live_at":7,"first_published_at":12,"page_created_at":13,"published_at":12,"edit_url":14,"breadcrumbs":15,"seo":28,"body_blocks":36,"call_to_action":42,"categories":49,"labels":50,"owner":7,"authors":51,"related_pages":52,"related_sites":53,"in_subsite":54,"contact_page_url":55,"banner_message":56},18726,"united-kingdom-48-hours-strike-by-call-centre-staff-january-24-2011","United Kingdom - 48-hours strike by call centre staff - January 24, 2011",null,"","\u002Fwork\u002Fcollective-bargaining-agreement\u002Fupdates\u002F2011\u002Funited-kingdom-48-hours-strike-by-call-centre-staff-january-24-2011","pages.newspage","en","1969-12-30T23:00:00+00:00","2025-12-15T15:47:17.832137+00:00","\u002Fcms\u002Fpages\u002F18726\u002Fedit\u002F",[16,19,22,25,27],{"title":17,"slug":18},"World of Work","work",{"title":20,"slug":21},"Collective Bargaining Agreement","collective-bargaining-agreement",{"title":23,"slug":24},"Collective Bargaining Updates","updates",{"title":26,"slug":26},"2011",{"title":6,"slug":5},{"title":6,"description":8,"image":29,"canonical":30,"robots":31,"og_type":32,"twitter_card":33,"locale":11,"created_at":34,"last_modified_at":35},"https:\u002F\u002Fwageindicator.org\u002Fmedia\u002Fimages\u002FSocial_media_preview_image_-_2025.2e16d0ba.fill-1200x630.png","https:\u002F\u002Fwageindicator.org\u002Fwork\u002Fcollective-bargaining-agreement\u002Fupdates\u002F2011\u002Funited-kingdom-48-hours-strike-by-call-centre-staff-january-24-2011\u002F","index, follow","website","summary_large_image","1969-12-31T00:00:00+01:00","2025-12-26T20:58:25.497446+01:00",[37],{"type":38,"data":39},"raw_html_block",{"content":40,"variant":41},"\u003Cp>Around 2,400 members of the PCS civil service union, working for the Job Centre Plus part of the Department of Work, took two days’ of strike action in protest at call targets set by management. They argued that the targets put them under excessive pressure while failing to take account of the level of service provided to enquirers who may have serious worries about their welfare benefits.\u003C\u002Fp>\n\u003Cp>English: http:\u002F\u002Fwww.epsu.org\u002Fcob\u002F398;\u003C\u002Fp>\n\u003Cp>http:\u002F\u002Fwww.pcs.org.uk\u002Fen\u002Fnews_and_events\u002Fnews_centre\u002Findex.cfm ...\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003Cp class=\"discreet\">\u003Cspan class=\"Apple-style-span\">\u003Cspan class=\"Apple-style-span\">\u003Cem>\u003Cspan class=\"teaserText\">This article was published in the Collective Bargaining Newsletter. It aims to facilitate information exchange between trade unions and to support the work of ETUC's collective bargaining committee. \u003C\u002Fspan>For more information, please contact the editor Maarten van Klaveren, Amsterdam Institute for Advanced Labour Studies (AIAS) \u003Ca href=\"mailto:M.vanKlaveren@uva.nl\">M.vanKlaveren@uva.nl\u003C\u002Fa>. You may find further information on the ETUI at \u003Ca class=\"external-link\" href=\"http:\u002F\u002Fwww.etui.org\u002F\" rel=\"noopener\" target=\"_blank\">www.etui.org\u003C\u002Fa>, and on the AIAS at \u003Ca class=\"external-link\" href=\"http:\u002F\u002Fwww.uva-aias.net\u002F39\" rel=\"noopener\" target=\"_blank\">www.uva-aias.net\u003C\u002Fa>. © ETUI aisbl, Brussels 2011.\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>","light",{"text":43,"link":44},"Contact us",{"title":43,"url":45,"description":43,"rel":46,"type":47,"id":48},"\u002Fabout\u002Fcontact","follow","internal",24590,[],[],[],[],[],false,"\u002Fwork\u002Fliving-wages\u002Fcontact-us","\u003Cp>Welcome to WageIndicator. Same organisation, same information, new look!\u003C\u002Fp>"]