[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"page:work\u002Fcollective-bargaining-agreement\u002Fupdates\u002F2011\u002Fbelgium-call-centre-workers-have-had-enough-january-24-2011":3},{"id":4,"slug":5,"title":6,"short_title":7,"intro_text":7,"meta_description":8,"seo_title":8,"path":9,"content_type":10,"locale":11,"go_live_at":7,"first_published_at":12,"page_created_at":13,"published_at":12,"edit_url":14,"breadcrumbs":15,"seo":28,"body_blocks":36,"call_to_action":42,"categories":49,"labels":50,"owner":7,"authors":51,"related_pages":52,"related_sites":53,"in_subsite":54,"contact_page_url":55,"banner_message":56},18368,"belgium-call-centre-workers-have-had-enough-january-24-2011","Belgium - Call centre workers have had enough - January 24, 2011",null,"","\u002Fwork\u002Fcollective-bargaining-agreement\u002Fupdates\u002F2011\u002Fbelgium-call-centre-workers-have-had-enough-january-24-2011","pages.newspage","en","1969-12-30T23:00:00+00:00","2025-12-15T15:46:09.543090+00:00","\u002Fcms\u002Fpages\u002F18368\u002Fedit\u002F",[16,19,22,25,27],{"title":17,"slug":18},"World of Work","work",{"title":20,"slug":21},"Collective Bargaining Agreement","collective-bargaining-agreement",{"title":23,"slug":24},"Collective Bargaining Updates","updates",{"title":26,"slug":26},"2011",{"title":6,"slug":5},{"title":6,"description":8,"image":29,"canonical":30,"robots":31,"og_type":32,"twitter_card":33,"locale":11,"created_at":34,"last_modified_at":35},"https:\u002F\u002Fwageindicator.org\u002Fmedia\u002Fimages\u002FSocial_media_preview_image_-_2025.2e16d0ba.fill-1200x630.png","https:\u002F\u002Fwageindicator.org\u002Fwork\u002Fcollective-bargaining-agreement\u002Fupdates\u002F2011\u002Fbelgium-call-centre-workers-have-had-enough-january-24-2011\u002F","index, follow","website","summary_large_image","1969-12-31T00:00:00+01:00","2025-12-26T20:57:40.051493+01:00",[37],{"type":38,"data":39},"raw_html_block",{"content":40,"variant":41},"\u003Cp>The three union federations representing call-centre workers employed by the federal government have submitted a number of key demands to management over staffing levels and working conditions. The unions argue that failure to recruit adequate numbers is putting an intolerable burden on employees who are being forced to work excessive hours as well as regular weekend shifts. The unions warn of strike action if nothing is done and are calling for better training, working conditions and career development for call-centre workers. \u003C\u002Fp>\n\u003Cp>English: http:\u002F\u002Fwww.epsu.org\u002Fcob\u002F398\u003C\u002Fp>\n\u003Cp>French: http:\u002F\u002Fwww.cgsp-ministeres.be\u002Findex.php?option=com …\u003C\u002Fp>\n\u003Cp class=\"CM5\"> \u003C\u002Fp>\n\u003Cp class=\"discreet\">\u003Cspan class=\"Apple-style-span\">\u003Cspan class=\"Apple-style-span\">\u003Cem>\u003Cspan class=\"teaserText\">This article was published in the Collective Bargaining Newsletter. It aims to facilitate information exchange between trade unions and to support the work of ETUC's collective bargaining committee. \u003C\u002Fspan>For more information, please contact the editor Maarten van Klaveren, Amsterdam Institute for Advanced Labour Studies (AIAS) \u003Ca href=\"mailto:M.vanKlaveren@uva.nl\">M.vanKlaveren@uva.nl\u003C\u002Fa>. You may find further information on the ETUI at \u003Ca class=\"external-link\" href=\"http:\u002F\u002Fwww.etui.org\u002F\" rel=\"noopener\" target=\"_blank\">www.etui.org\u003C\u002Fa>, and on the AIAS at \u003Ca class=\"external-link\" href=\"http:\u002F\u002Fwww.uva-aias.net\u002F39\" rel=\"noopener\" target=\"_blank\">www.uva-aias.net\u003C\u002Fa>. © ETUI aisbl, Brussels 2011.\u003C\u002Fem>\u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>","light",{"text":43,"link":44},"Contact us",{"title":43,"url":45,"description":43,"rel":46,"type":47,"id":48},"\u002Fabout\u002Fcontact","follow","internal",24590,[],[],[],[],[],false,"\u002Fwork\u002Fliving-wages\u002Fcontact-us","\u003Cp>Welcome to WageIndicator. Same organisation, same information, new look!\u003C\u002Fp>"]